BuildASign Troops

Have a question regarding any of our troops offerings or program? Here are our most Frequently Asked Questions.

• How many will you give away/how long will the promotion last?
  We started with 20,000 and saw such a great response that the promotion is planned to run indefinitely.
• What do I need to do to get my order sent to an APO address?
  When you are checking out and entering your shipping information, please select AE in the State/Prov/Reg drop down menu (AE will be at the very bottom of the list). Please note that APO orders can take 5-15 business days for delivery after your order has been printed.
• When will I receive my ‘welcome home’ banner?
  Our normal turn-around time is 8 weeks. If you need your banner sooner, within your shopping cart, you can choose from several expediting options: 6 weeks, 4 weeks, 2 weeks and 1 week. Your shipping and handling charge will be calculated based on your shipping address and delivery option chosen.
• Will you review my artwork before printing my product?
  No. BuildASign.com provides you with several opportunities to review your own artwork by allowing you to open up a "proof" while in the design tool and within your shopping cart. If you upload an image that our system determines may be blurry or does not meet our quality standards, you will receive a pop-up warning. If you do not have a higher quality image, please feel free to contact our Customer Love Team at 1-800-330-9622 or email us at Service@BuildASign.com.
• What if I want to order more than one ‘welcome home’ banner?
  The first 3x6 vinyl banner you add to your cart will be free (you're only responsible for shipping and handling charges). Additional products can be purchased at a 20% discount.
• What will I need in order to display my banner?
  In order to hang your banner, we recommend that you select grommets or clear tabs during the sign review process. We also offer several different types of banner hanging options and display stands under our ‘Accessories’ page.
• What if I have any other questions?
  Feel free to give us a call at 1-800-330-9622 or contact us at http://www.buildasign.com/Help
  Our customer service hours are Monday-Friday 7am-9pm and Saturday 10am-5pm CST.
• Details of Promotion Code
  A customer is eligible to receive one free 3x6 vinyl banner through our Troops giveaway. You may return to the http://www.buildasign.com/Troops page to purchase additional welcome home products at a discount.
• Welcome Home Banners
  Your free 3'x6' vinyl banner comes hemmed, but you can add grommets or clear tabs at an additional fee for easy hanging.